If for any reason you are unsatisfied with our products, please email us at firstname.lastname@example.org with your Order Number (example: #1234) and we will guide you through the returns process. We will get back to you in 2 - 5 business days.
If you have any unopened products, we kindly ask that you ship it back to us. When ordering 2 or more of the same products, we will only be able to issue a refund of such product when the 2nd (or more) products are returned to us. We will provide a return label to you and the cost of return shipping will be deducted from your refund. Your satisfaction is our #1 priority.
Unopened Product must be returned to us within 3 days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers. Please note that returns are only accepted for unopened products.
We put our best effort to ensure that all our customers have a great delivery experience for their respective ordered products. However, there can be some cases where products might get damaged during transit. Don’t worry, Zingavita got your back. In such cases, customers need to reach out to us on email@example.com with proper photos of the damaged photographs within 24 hours from the date of delivery. Our QC team will go through these issues and approve the refund request based on merit. Please note any cases received beyond 24 hours from the date of delivery shall not be entertained.
Once the Product is received to the company successfully, our Quality check team will check the return product received. Once the same is approved, we will instantly initiate the refund to your source account or chosen method of refund. Please note that the cost of return shipping will be deducted from your refund for prepaid orders.
Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However, return is possible for all orders/products.
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return is possible for all orders/products.
Shipping & Delivery Policies
Adthera Consumer Brands Pvt Ltd ships its products to almost all parts of India. We will put our best efforts to ship the orders placed within 24* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Adthera Consumer Brands Pvt Ltd is not liable and would request its users to cooperate as Adthera Consumer Brands Pvt Ltd continuously tries to nought such instances. Also, Adthera Consumer Brands Pvt Ltd reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
Contact UsAdthera Consumer Brands Pvt Ltd
Plot no 63, Rai Industrial Area, HSIIDC,
Sonipat, Haryana 131029